Development Policies

Introduction

These Development Policies govern development, configuration, setup, installation and protection services sold or delivered by TaitCloud ("we", "our", "us").

By purchasing any development or setup service, you ("Customer", "you") confirm that you have read and agreed to these Policies, together with our Terms, AUP, Refund Policy and Privacy Policy.

Services are governed by applicable Indian law, including the Information Technology Act, 2000 and related amendments and the Digital Personal Data Protection Act, 2023 where personal data is processed.

Development Services Covered

Depending on the quote, TaitCloud may offer:

Minecraft & game server development

• Custom Java / Bedrock builds, plugin configuration, networks (Velocity / BungeeCord style)
• Worlds, game modes, economy systems, GUIs, NPCs and automation

Panel setup & configuration

• Game / cloud panel install and configuration
• Billing portal setup where scoped
• Branding and theme work where scoped

Node & infrastructure setup

• Node / Wings-style agent setup, OS hardening, firewall rules
• VPS or dedicated OS setup and optimization

Protection setup

• TaitCloud Shield related configuration where included in the quote
• Reverse proxy, rate limiting and hardening as scoped

Other services

• Discord bot setup, web deploy, databases, SSL and related integrations when quoted

Development Requests

Official development requests must go through

• A store ticket at Help Center, or
• The contact channels listed on Help Center

Project requirements, updates and approvals should stay in that ticket thread for a clear record.

Requests made only through unofficial DMs may not be tracked as formal project work.

Development Timeline

An estimated completion time is provided after we review requirements.

The timeline starts only after

• Full payment for the scoped work (unless written otherwise)
• Required project details are provided
• Requirements are confirmed in the ticket

Timeline extensions may occur if you change scope mid-project, respond late, delay approvals or if third-party dependencies fail. Delays caused by the customer are not TaitCloud’s responsibility.

Payment Policy

Unless a written quote says otherwise, 100% advance payment is required before development or setup work begins.

No development, configuration or installation work starts until payment is confirmed through official store or invoiced channels.

Customer Responsibilities

You are responsible for

• Complete and accurate requirements
• Providing server, panel or credential access when required (via the ticket)
• Supplying premium plugins, licenses, domains, API keys and third-party credentials you own
• Testing and approving deliverables within the agreed window

TaitCloud may use its own free resources and templates. You must supply paid or licensed materials for your project.

Premium Plugins & Licensed Resources

If the project needs a paid plugin or licensed resource

• You must purchase and provide it
• TaitCloud does not buy premium licenses on your behalf unless quoted
• Resources must be legally owned
• Cracked, pirated or illegally obtained software is forbidden and may end the project without refund

Bug Fixing Warranty

After a project is marked completed, TaitCloud provides 7 days of complimentary bug fixing for defects directly caused by our scoped work.

• Report bugs in the original ticket within 7 days of completion
• New features, design changes, third-party updates and issues from your modifications are not covered
• Unauthorized changes by you or a third party void the warranty

Customer Modifications

If you or a third party modify files, plugins or configs during or after delivery

• TaitCloud is not responsible for resulting issues
• We may pause work until conflicts are cleared
• The 7-day bug warranty is void if unauthorized changes interfere with the deliverable

Panel Protection Services

Where panel hardening is purchased

• Scope may include SSL, firewall rules, access hardening and updates to a stable release
• Credentials must be shared only through the ticket
• 2FA and least-privilege access are enabled where supported
• Panel protection uses best-practice measures and does not guarantee immunity from all attacks or third-party panel bugs

Node Protection & Security

Where node hardening is purchased

• Scope may include host firewall, fail2ban-style controls, SSH hardening and minimum open ports
• Root or sudo access may be required during setup
• Automatic security updates may be configured when appropriate
• Network protection is coordinated with TaitCloud Shield and upstream settings where included in the quote

Refund Policy for Development

Development and setup services are non-refundable once work has started, except where our Refund Policy expressly requires otherwise.

No refunds for

• Delay caused by the customer
• Mid-project cancellation after work began
• Issues from unauthorized modifications
• Partial work if you terminate the project early

See Refund Policy.

Additional Work

Work outside the original scope (new features, major revisions, extra servers, new integrations) may require:

• A separate quote
• An updated timeline
• A new or extended ticket

Scope changes must be agreed in the ticket before additional work starts.

Communication Standards

Communicate respectfully in tickets and on Help Center channels.

TaitCloud may suspend or end development without refund for abuse, threats, harassment, public sharing of confidential ticket content without consent or clear false claims.

Human support works on business hours and business days. Typical ticket replies are within 24-48 hours. For emergencies use the hotline or WhatsApp on Help Center.

Legal Compliance

You must ensure projects comply with applicable law, including Indian IT and data-protection rules. Projects involving illegal content, piracy or other prohibited activity under our AUP will be rejected and may be reported.

See Acceptable Use Policy and Privacy Policy.

Intellectual Property

• Custom code written exclusively for you becomes yours after full payment for that scoped work
• TaitCloud templates, frameworks and reusable base configs remain TaitCloud property
• You receive a non-exclusive license to use those base assets in the delivered project
• You may not resell TaitCloud proprietary development assets without written permission

Service Termination

TaitCloud may end development immediately without refund if the project is illegal, uses pirated resources, involves abusive behavior, chargebacks or other policy breaches. Completed work may be withheld until issues are resolved.

Acceptance of Terms

Buying any development, setup or configuration service from TaitCloud means you accept these Development Policies in full. They apply for the life of that engagement unless a written enterprise agreement changes them.

Contact

Need development work?

Describe the scope in a support ticket. We reply with a timeline and quote before work begins.